Refund Policy

Refund & Warranty Policy – Novera

Refunds – Defective or Unopened Products Only
At Novera, refunds are available only for defective products or products returned unopened. To request a refund, you must contact us at shopnoveradirect@gmail.com within 30 days of receiving your order. All refund requests are subject to verification and approval by Novera.

Customers are responsible for all return shipping costs, and refunds will be issued only after the returned product is received and inspected. Refunds are processed to the original payment method. Shipping costs are non-refundable.

1-Year Limited Warranty – Defective Products Only
Your Novera VisoEar is covered by a 1-year limited warranty against defects in materials or workmanship. If your product is defective during this period, Novera will, at our discretion, repair or replace the product.

Warranty claims do not cover damage caused by misuse, accidents, normal wear and tear, or unauthorized modifications. To submit a warranty claim, email shopnoveradirect@gmail.com with your order number and photos of the defective product. Novera reserves the right to verify the claim and require the return of the product before issuing a replacement.

Important Notes

Refunds and warranty claims are at Novera’s sole discretion.

Returns must be made at the customer’s expense.

Novera reserves the right to refuse any claim that does not meet these conditions.